Shipping policy

Effective Date: September 9, 2026

At Velorianexa, we aim to provide clear and transparent shipping information so that customers can make informed purchasing decisions.

1. Shipping Destinations

We currently offer shipping to eligible destinations displayed during checkout.

Available destinations and shipping options may vary depending on the product, destination, inventory, and carrier availability.

2. Processing Time

Orders generally require 1–3 business days for order processing before shipment.

Processing time may take longer during holidays, promotional periods, high-volume sales periods, inventory transfers, or other circumstances outside our reasonable control.

3. Shipping Options

Standard Shipping

Estimated transit time: 7–15 business days

This option is intended for customers who prefer a standard delivery service.

Extended Shipping

Estimated transit time: 15–30 business days

This option may be used for products or destinations requiring additional transportation or fulfillment time.

The available shipping method and applicable shipping fee, if any, will be displayed during checkout before the order is completed.

4. Estimated Delivery Time

Estimated delivery time generally includes the applicable processing period and shipping transit period.

Delivery estimates are provided for planning purposes and are not guaranteed delivery dates unless specifically stated otherwise on the relevant product page or at checkout.

Actual delivery times may vary because of:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete delivery information

  • High shipping volumes

  • Destination-specific transportation conditions

  • Other circumstances outside our reasonable control

5. Tracking Information

When tracking information is available, we will provide it to the customer through the contact information associated with the order.

Tracking information may take some time to become active after an order has been shipped.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an incorrect shipping address after placing an order, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before shipment. However, we cannot guarantee that an address can be changed after an order has entered fulfillment or shipment.

7. Delayed or Lost Packages

If a shipment appears to be delayed or lost, please contact us at:

CathleenRaun808908@hotmail.com

We will review the available tracking information and work with the relevant shipping provider where appropriate.

If a package is confirmed lost in transit, we will review the circumstances and provide an appropriate resolution in accordance with our policies and applicable law.

8. Customs, Duties, and Taxes

Depending on the destination and applicable laws, international orders may be subject to customs duties, import taxes, brokerage charges, or other fees.

Where such charges are legally applicable and are not included at checkout, the customer may be responsible for them.

Customers should review applicable local customs and tax requirements before placing an international order.

9. Delivery Issues

If your order arrives damaged, incomplete, or materially different from what you ordered, please contact us promptly with your order number and relevant information.

We will review the issue and provide an appropriate resolution under our Return & Refund Policy.

10. Contact

Velorianexa
Website: Velorianexa.com
Email: CathleenRaun808908@hotmail.com