Refund policy

Effective Date: September 9, 2026

At Velorianexa, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return and refund policy, subject to the conditions below.

1. Return Period

You may request a return within 30 calendar days from the date your order is delivered.

To request a return, please contact our customer service team at:

Email: CathleenRaun808908@hotmail.com

Please include your order number and a brief description of the reason for your return.

2. Return Eligibility

To be eligible for a return:

  • The return request must be submitted within 30 calendar days after delivery.

  • The item should be unused and in reasonable original condition.

  • The product should be returned with its original packaging and included accessories, where applicable.

  • Items damaged after delivery due to misuse, improper handling, or normal wear may not qualify for a refund.

Certain products may have additional return requirements where applicable. Any such requirements will be clearly stated on the relevant product page before purchase.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or materially different from the product description, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photographs or other reasonable evidence, when applicable

We will review the issue and, where appropriate, offer a replacement, return, or refund.

4. Return Shipping

For approved returns caused by a defective, damaged, incorrect, or materially misdescribed item, Velorianexa will provide an appropriate return solution at no additional cost to the customer, where applicable.

For returns due to a change of mind or other reasons not caused by an error on our part, return shipping arrangements and costs will be communicated before the return is authorized.

Please do not send a return to an address obtained from a third party or an address not provided by our customer service team.

5. Refund Processing

Once your returned item is received and reviewed, we will notify you of the approval or rejection of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

After we initiate the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

6. Exchanges

If you receive a defective, damaged, or incorrect item, please contact us. Where an exchange is appropriate and available, we will work with you to arrange a replacement.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing your order.

Orders that have already entered processing, fulfillment, or shipment may not be eligible for cancellation. In such cases, you may request a return after delivery in accordance with this policy.

8. Contact Us

For questions about returns or refunds, please contact:

Velorianexa
Website: Velorianexa.com
Email: CathleenRaun808908@hotmail.com

We aim to respond to customer inquiries within a reasonable timeframe.